Our rating methodology is applied consistently across every site we evaluate. No casino receives preferential treatment. The same framework is applied whether we’re reviewing a well-known name or a newly launched platform. Here is exactly how it works:
Licensing and Security (15%) — We verify the licence number against the relevant regulator’s public register. We check for SSL encryption across all pages. We review the site’s published privacy policy, anti-money laundering statement, and terms and conditions for clarity and completeness. A casino with a non-verifiable licence or no SSL cannot achieve a passing score in this category.
Game Selection and Software Providers (20%) — We assess both the quantity and quality of the game library. A large catalogue from unknown, unaudited developers scores lower than a smaller library from independently verified providers. We check for RTP data availability, Bonus Buy access, live casino depth, and game filtering quality. We also test a sample of games for correct loading and performance on both desktop and mobile.
Bonus Structure and Terms (20%) — We read the full bonus terms and conditions for every offer we assess — not just the headline figures. We score this category on wagering requirements, withdrawal caps, game contribution percentages, bonus expiry periods, and the clarity with which terms are communicated to the player. A high-percentage bonus with opaque or predatory terms scores poorly.
Payment Infrastructure (15%) — We evaluate the breadth of deposit and withdrawal options, minimum and maximum transaction limits, stated and actual processing times (we test withdrawals personally), and the presence or absence of withdrawal fees. We specifically test the KYC process and document how long verification takes from submission to approval.
Customer Support (15%) — We contact support on every casino we review, using live chat to ask at least three questions: one factual (about a game or bonus), one situational (about a withdrawal or account query), and one stress-test (a hypothetical complaint scenario). We record response times and evaluate the accuracy and professionalism of responses. Support that cannot answer basic product questions correctly cannot score highly in this category.
Responsible Gambling Tools (10%) — We assess the availability and accessibility of deposit limits, loss limits, session time limits, cool-off periods, and account self-exclusion. We also note whether responsible gambling resources are prominently linked or buried. Platforms that make it difficult to set limits or request self-exclusion score poorly regardless of other strengths.
User Experience (5%) — We evaluate site speed, mobile performance, navigation logic, game search and filtering accuracy, and the accessibility of account management tools. This category is intentionally weighted lower than functional factors, but persistent UX failures affect a site’s overall rating.
Overall scores are calculated from these weighted categories and expressed as a rating out of 10. We do not round up. A site that scores 7.3 is presented as 7.3. We also flag specific concerns — labelled as “Watch Points” — that don’t necessarily reduce the overall score but are worth your awareness as a player.
Corrections and Updates
Casino products change. Bonus structures change. Withdrawal times improve — or deteriorate. Licences lapse and are renewed. We commit to reviewing every published casino assessment at least once every six months. When we update a rating based on new evidence, we note the date and nature of the update at the top of the relevant review.
If you have direct experience with a casino we’ve reviewed — positive or negative — that you believe should inform our rating, contact us. We take player-submitted evidence seriously. We don’t publish it verbatim, but we do factor substantiated accounts into our assessment process and flag them for our next scheduled review of the relevant site.